Refund a Credit Card or ACH Gift

  1. Open “Contributions”.
  2. Locate the Online gift you wish to refund in the “Transactions View” tab, right-click it, and click “Refund” from the pop-up menu.
  3. A dialog box will ask you to confirm the Reversal.  Remember, this will result in a real refund from your bank back to their account and it cannot be undone so proceed with caution!
  4. Verify and save.
  5. The result will be a new “refund” transaction being created deducting the same amount as the original transaction, in essence “zeroing it out”.


Current processors that work with the Reverse/Refund tool are:

  • iAts
  • STI
  • Payeezy
  • Braintree
  • Payment Springs

Other Resources Related to the Transactions View in Contributions

Add a New CC or ACH Funded Gift

Reverse an Offline Gift Entry

Resend a Contributions Receipt

Edit the Designation in an Existing Gift

Modified on Thu, 28 Sep 2023 at 10:30 PM

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article

Make sure these features are added to your Site Stacker installation by learning how to run updates here!