Setup:
Navigating to Message Configuration
Open your admin portal: {Your Domain}/admin
Go to the System Messages Component
Find the `Contributions - Contributions Declined ` System Message
Double click the row to open the message configuration
Find the area where you would like to include the link and the text
System Message Logic
To add the appropriate logic
{if $isRecurring} This expression should go above the message you intend the donor to read
[text] Add the text you want the donor to be reading below
Update Payment Method In the variables sidebar find ‘{} recurring’ -> click the drop down -> double click ‘UpdatePaymentURL’
{/if} Finally, close the expression
End Result
Any failed contributions will now include a link to modify the payment method and reprocess the gift in one click.
- You can update your payment methods and re-run your gift by clicking Update my payment method
End User Experience:
When a contribution fails for any reason the donor will receive an email
When they click the ‘Update Payment Method’ They will be redirected to fill out the Payment Information form.
Once the new payment method information is filled out and saved, the gift will be reprocessed automatically.
Modified on Thu, 30 May at 10:08 AM
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